1. Acceptance of Terms
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to “you” include that organisation.
If you do not agree to these Terms, you must not access or use the Service.
2. Description of Service
Burros.AI provides a distributed agentic orchestration platform that allows authorised users to deploy, configure, monitor, and control autonomous AI agents (“Burros”) within isolated organisational workspaces (“Corrals”). The Service includes the Corral Portal (web interface), the Burro Runner (execution engine), REST APIs, and associated infrastructure.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice, except in cases of emergency or legal obligation.
3. Accounts & Organisations
Registration. You must provide accurate, current, and complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
Organisation Workspaces. Access to features and data is scoped to the organisation (“Corral”) to which your account belongs. Organisation administrators are responsible for managing member access, roles, and permissions within their workspace.
Account Security. You must notify us immediately at security@burros.ai upon becoming aware of any unauthorised access to or use of your account. We are not liable for any loss arising from your failure to safeguard your credentials.
One Account Per Person. Each individual user may maintain only one personal account. Creating multiple accounts to circumvent restrictions or abuse free-tier limits is prohibited.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable local, national, or international law or regulation.
- Deploy agents that engage in spam, phishing, fraud, deception, or any form of social engineering.
- Access, tamper with, or disrupt non-public areas of the Service or other users' workspaces.
- Probe, scan, or test the vulnerability of any system or network without explicit authorisation.
- Transmit malware, viruses, or any code of a destructive nature.
- Harvest or collect personally identifiable information from other users without their consent.
- Conduct or facilitate activities that violate the terms of any third-party service integrated with the platform.
- Use the Service to develop a competing product or service.
- Circumvent, disable, or interfere with security-related features of the Service.
We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy without prior notice.
5. Intellectual Property
Our IP. The Service, including its software, design, trademarks, and all content created by us, is owned by Burros.AI and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in our intellectual property except the limited licence to use the Service as described herein.
Your Content. You retain all ownership rights in content, configurations, data, and intellectual property that you submit to the Service (“Your Content”). By submitting Your Content, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, transmit, and process Your Content solely as necessary to provide the Service to you.
Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant us an irrevocable, perpetual, royalty-free licence to use such feedback for any purpose without compensation to you.
6. Fees & Payment
Certain features of the Service may require payment. All fees are stated in United States Dollars (USD) unless otherwise specified and are exclusive of applicable taxes.
Billing. Paid plans are billed in advance on a monthly or annual basis, as selected at the time of purchase. You authorise us to charge your designated payment method on a recurring basis.
Refunds. Fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement. If you downgrade your plan, you will not receive a refund for any prepaid period.
Price Changes. We may change our fees at any time with at least 30 days’ prior written notice. Your continued use of the Service after a price change constitutes your acceptance of the new fees.
7. Service Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be communicated in advance where practicable. We are not liable for downtime or data loss caused by events outside our reasonable control, including force majeure events, upstream infrastructure failures, or third-party API outages.
8. Confidentiality
Each party agrees to keep the other’s non-public information confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation does not apply to information that is or becomes publicly available through no breach of these Terms, independently developed by the receiving party, or received from a third party without restriction.
9. Disclaimers
The following disclaimers are provided to the fullest extent permitted by applicable law:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE FREE OF ERRORS OR BUGS, OR THAT ANY DEFECTS WILL BE CORRECTED.
AI-GENERATED OUTPUTS PRODUCED BY AGENTS OPERATING ON THE PLATFORM ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR RELIABLE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING ANY ACTIONS TAKEN BY AGENTS ON YOUR BEHALF.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BURROS.AI, ITS DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages;
- Loss of profits, revenue, data, goodwill, or business opportunities;
- Damages resulting from unauthorised access to or alteration of your data;
- Damages resulting from actions taken by autonomous agents configured or deployed by you.
IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).
11. Indemnification
You agree to indemnify, defend, and hold harmless Burros.AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of or inability to use the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right; or (e) actions taken by agents you deploy on the platform.
12. Termination
By You. You may terminate your account at any time by contacting us at support@burros.ai or via the account settings in the Portal. Termination does not entitle you to a refund of any prepaid fees.
By Us. We may suspend or terminate your access to the Service immediately and without prior notice if you breach these Terms, engage in conduct that we reasonably believe poses a risk to other users or the platform, or if required by law.
Effect of Termination. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) shall survive.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Burros.AI is registered, without regard to its conflict-of-law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation. If the dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration under the rules of a mutually agreed arbitration body. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days’ prior notice by email or by posting a prominent notice in the Portal. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date.
15. Contact
If you have questions about these Terms, please contact us: